Privacy Policy — Pointer Strategy

About This Policy

This Privacy Policy explains how Pointer Pty Ltd ("Pointer", "we", "us", "our") collects, uses, discloses, and manages your personal information. Pointer provides sales training, recruiting, mentoring, and outsourced sales services to businesses.

This policy applies when you:

Engage our services as a client
Apply for a position or work with us
Visit our website or contact us
Participate in our training programs or events

What Information We Collect

We collect personal information necessary to provide our services, including:

Contact Information

Name, email address, phone number
Business and postal addresses
LinkedIn profile and other professional social media

Professional Information

Employment history and CV/resume details
Professional qualifications, certifications, and training records
Performance records and references
Skills assessments and evaluation results

Business Information

Company details and role information
Sales data and performance metrics (where relevant to our services)
Communication preferences

Financial Information

Payment and billing details
Bank account information for payroll (for employees and contractors)

Technical Information

IP address, browser type, and device information when you visit our website
Cookies and similar technologies (see our Cookie Policy)

Sensitive Information

We only collect sensitive information (such as criminal history checks for certain roles) where legally permitted and with your explicit consent.

How We Collect Information

We collect information:

Directly from you (through forms, emails, phone calls, meetings)
From your use of our website
From third parties such as referees, recruitment platforms (e.g., LinkedIn, Seek), and publicly available sources
Through our service delivery (training sessions, sales programs, performance tracking)

How We Use Your Information

Deliver Our Services

Provide sales training, recruiting, mentoring, and outsourcing services
Match candidates with opportunities
Manage training programs and track progress
Monitor and improve sales performance for our clients

Communication

Respond to your enquiries and requests
Send service updates and important notices
Provide marketing materials about our services (with your consent)
Share industry insights, blog posts, and resources

Business Operations

Process payments and manage accounts
Verify identities and conduct background checks where necessary
Comply with legal obligations
Investigate complaints or suspected breaches of our terms
Improve our services and website functionality

How We Share Your Information

We may share your personal information with:

Service Providers

Technology providers (email services, CRM systems, cloud storage providers such as AWS and Google)
Payment processors and financial institutions
Background check providers
Training platform providers

Clients and Employers

We share candidate information with prospective employers as part of our recruitment services
We share relevant performance data with clients who engage our outsourcing services

Professional Advisors

Lawyers, accountants, and other professional advisors

Legal Requirements

Government agencies, regulators, and law enforcement when required by law
In connection with legal proceedings or to protect our rights

We require all third parties to respect the security of your personal information and treat it in accordance with the law. We do not sell your personal information to third parties.

International Transfers

Some of our service providers may be located overseas (including in the United States). When we transfer your information internationally, we take steps to ensure it receives appropriate protection.

Data Security

We implement reasonable security measures to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. These measures include:

Secure servers and encrypted data transmission
Access controls and authentication
Regular security assessments
Staff training on privacy and security

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or destroy it.

Your Rights

Under the Privacy Act 1988 (Cth), you have the right to:

Access Your Information

Request a copy of the personal information we hold about you

Correction

Request correction of inaccurate, incomplete, or out-of-date information

Complaints

Lodge a complaint about our handling of your personal information

Marketing Opt-Out

Unsubscribe from marketing communications at any time

To exercise these rights, please contact us using the details below.

Cookies and Website Analytics

Our website uses cookies and similar technologies to improve user experience and analyze website traffic. You can control cookies through your browser settings.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us:

Email: hello@pointerstrategy.com

Website: pointerstrategy.com

We will respond to your enquiry within a reasonable timeframe, typically within 30 days.

Complaints Process

If you believe we have breached the Australian Privacy Principles or wish to make a complaint:

Contact us using the details above with details of your complaint
We will acknowledge your complaint within 7 days
We will investigate and respond within 30 days
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au